Privacy Policy

1. Information We Collect

We collect personal and business information you voluntarily provide when you interact with our website, including but not limited to:

• Contact information — name, designation, company name, email address, phone number, WhatsApp number, and business address.
• Business information — company website, importer type, country of operation, product application details, and procurement specifications.
• Inquiry data — content of messages, RFQs, Performa Invoice form submissions, and any documents you choose to share.
• Technical data — IP address, browser type, operating system, pages visited, time spent on pages, referring URL, and similar usage information collected through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, prepare quotations, and process Performa Invoice requests.
• Communicate with you regarding orders, samples, production updates, shipment status, and post-sales support.
• Prepare export documentation (Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin) for shipments addressed to you.
• Improve our website, products, and services based on usage analytics.
• Comply with legal, tax, and regulatory obligations under Indian law and applicable international laws.
• Send you relevant updates, brochures, or product information (only if you have opted in).

3. How We Store and Protect Your Data

Your information is stored on secure servers protected by industry-standard safeguards including SSL encryption for data in transit, password-protected administrative access with two-factor authentication, daily automated backups, and firewall protection. We retain your data only as long as necessary for the purposes outlined in this Policy or as required by law.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data only with:

• Freight forwarders, shipping lines, and customs brokers — to prepare and execute export documentation and arrange shipping under EXW, FOB, or CIF terms.
• Banking partners — to process Letter of Credit (L/C) and other international banking transactions related to your order.
• Third-party inspection agencies — only when you request independent quality verification of your shipment.
• Legal & regulatory authorities — when required by law, court order, or government regulation.
• Service providers — such as hosting, email, and analytics providers operating under data processing agreements.

5. Cookies & Analytics

Our website uses cookies and similar technologies (including Google Analytics) to understand how visitors use our site. Cookies help us improve user experience and measure marketing effectiveness. You can control cookies through your browser settings; however, disabling cookies may limit some functionality.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction or update of inaccurate or incomplete information.
• Request deletion of your information (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at exim@chanalia.com.

7. International Buyers & GDPR

If you are located in the European Union, United Kingdom, or other regions with specific data protection laws (such as GDPR), we honor your rights under applicable law. We will only transfer your data internationally where adequate safeguards are in place. Our lawful basis for processing your data includes legitimate business interest (responding to your B2B inquiries) and contractual necessity (fulfilling orders you place).

8. Children's Privacy

Our website is intended for business-to-business use only and is not directed to individuals under 18. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact:

Chanalia Imports & Exports
Attn: Mr. Naresh Kumar, Proprietor
First Floor, Khatoni No. 307-311, Khasra No. 129/1
Nayagaon, New Chandigarh, SAS Nagar, Punjab — 160103, India
Email: exim@chanalia.com
Phone: +91 9779 420 619

This Privacy Policy is provided as a template-style document for the Chanalia Imports & Exports website. A qualified legal advisor should review and confirm full compliance with the specific data protection laws applicable to your operations and customer base before going live.